Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please note that we only accept returns due to size issues.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bucaroecommerce@gmail.com. Please note that returns will need to be sent to the following address:

4125 Cleveland Ave Edison Mall, Suite 1445
Fort Myers, FL 33901
United States

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for all return shipping costs unless the item received is defective, damaged, or does not match the original order placed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at bucaroecommerce@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received a product different from the one originally ordered, so that we can evaluate the issue and make it right. In these cases, Bucaro International Shoes will cover the return shipping costs.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at bucaroecommerce@gmail.com.

Returns must be sent to:

BUCARO INTERNATIONAL SHOES LLC
4125 Cleveland Ave Edison Mall, Suite 1445
Fort Myers, FL 33901
United States